Haven Inn the Hills Lodge Policies
Age requirements: You must be
21 years of age to rent. Children 3 and under stay for free. This is NOT a
party house! If you are looking for a place to party, look elsewhere!!
Excessive noise levels or any property damage will be prosecuted to the fullest
extent of the law.
Minimum stay requirements:
There is a 2 night minimum stay required except on holidays when there is a 3
night minimum stay. If requesting Thursday / Friday or Friday / Saturday
weekend stay, both nights will be charged at the weekend rate. Friday night is
a requirement for any weekend booking.
Occupancy: Rates are based
on 6 person occupancy. This lodge can accommodate up to 14 guests, but sleeps
11 comfortably. Rates for additional guests, over the 6 persons, are charged
$25 per person, per night. No additional visitors will be permitted. Failure
to comply will result in additional charges.
Rates & Tax: Reservations
are to be made by using the Reservations Online website. To HOLD your
reservation, a credit card is required. 50% of the total rental fee is due
within 14 days of making the reservation. The remaining balance is due 30 days
prior to the reservation date. Full payment is required if the reservation is
made within 30 days of the check-in date. We reserve the right to cancel a
reservation due to non-payment. Part or all of the deposit may be forfeited if
payments are not made in a timely manner. Rates are per night. Temperance
Hollow has a 7% sales tax rate (no lodging tax).
Check In: Check in is at
4:00 p.m. We work to have your lodge ready for you by 4:00 p.m., but there are
rare occasions when additional cleaning time may be necessary. Also, there may
be times that the hot tub is not fully heated until a later hour due to the
cleaning process. No refunds will be given in these rare instances. Early
accommodation may be arranged by request.
Check Out: check out is at
11:00 a.m. We greatly appreciate guests following all instructions provided for
amenities and cleanup. Please make sure the lodge doors and windows are locked
Smoking: Smoking is not
permitted in the lodge. A $500 cleaning fee will be added to your bill if
smoking is detected in the lodge. Please do not discard cigarette or cigar
butts on the property.
Damages: We have designed
and furnished our lodge with quality amenities to make your stay pleasurable.
We ask that you respect the lodge and property at all times. We reserve the
right to charge you for any damages or excessive cleaning needed after your
stay. If you notice any problems when checking in, please notify us immediately
to avoid additional charges to you.
Cancellations and Refunds:
Cancellations within 30 days of your reservation will receive a 50% refund.
Cancellations within 14 days from the reservation will not receive a refund. No
refunds will be given for unexpected early departures.
Malfunction of equipment: We
do our best to be sure all amenities are in good working order for our guests.
Beyond our control, electronics, satellite service, or other mechanical
equipment may malfunction. We will do our best to repair these items in a
No children under
the age of 12 permitted in hot tubs at any time.
When using the hot tub, remember there is a certain health risk associated with
this facility. Use at your own risk. Those that are pregnant, have heart
conditions, asthma, or poor physical health should not use the hot tub. If you
have any other health issues, please consult your physician prior to hot tub
use. Please monitor your own health
condition before using the
hot tub. It is recommended that healthy adults do not
exceed 20 minutes in the hot
Our housekeepers drain,
sanitize, refill and replenish chemicals in all hot tubs prior to your arrival;
therefore, it may not be warm until later that evening. DO NOT STAND ON THE HOT
TUB COVERS. Hot tub covers are for insulation purposes and are not designed to
support a person or persons. They will break, and you may be charged for
replacement. Remember when not using the hot tub, leave cover on so hot tub will
Please follow all
guidelines and policies to keep the hot tub and other amenities working
Weather / Power Outages: Bad
weather (snow & ice) could make travel to the lodge difficult. Also, in
inclement weather, power outages may occur. This or other weather related
difficulties are out of our control and no refunds will be given. We would,
however, make an effort to help your stay be comfortable or possibly be able to
reschedule your stay within the same season / days of week. Also, inclement
weather could make it necessary to have 4 wheel drive to access the cabin
easily. We shall make every effort to clear the driveway of snow and ice. In
the event that driving access is not possible, additional parking areas are
provided further down the driveway and guests may have to access the lodge by
Lodge safety: For your
safety, please use caution at the lodge as you would at your home. We are not
responsible for any bodily injuries or damage to personal belongings. Please
provide your own child care safety mechanisms (gates, cribs, highchairs, etc) if
Hunting: Hunting of any kind
is NOT permitted anywhere on the property.
Firearms / Guns / Fireworks:
Shooting of guns or use of any type of fireworks on the property is NOT
permitted at any time.
ATVís / Motorcycles: No all
terrain vehicles, 4-wheelers, motorcycles or other recreational vehicles may be
used on the property. Only the use of motorcycles as transportation will be
Pets: We do NOT accommodate
pets at this time on the property or in the lodge.
Behavior: Please respect the
lodge, property, and surrounding properties and neighbors. ABSOLUTELY NO
TRESPASSING ON NEIGHBORING PROPERTIES.